Privacy Policy

Comfort Care Directory – Privacy Policy

Website: https://comfortcaredirectory.com

Comfort Care Directory, an assumed business name of Earthclick.net LLC (“the Directory”, “we”, “us”, or “our”), is committed to protecting the privacy of all users of our platform. This Privacy Policy describes how we collect, use, store, and protect information provided by Families and Service Providers (collectively, “users”). Because our platform serves individuals and families during sensitive life circumstances — including serious illness, end-of-life care, and grief — we take data privacy especially seriously.

By using this Directory, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Directory.

1. Who This Policy Applies To

This policy applies to:

• Families: Individuals or households who access the Directory to search for and connect with Service Providers.
• Service Providers: Independent caregivers, practitioners, or agencies who register for a free or paid listing in the Directory.
• Businesses: Independent businesses who register for a paid listing in the Directory and who offer services to Service Providers or other businesses.

2. Information We Collect

From Families

We do not ask families for any information. There is no family account, no waitlist, and no message board. When you find a provider here, you contact them directly — their contact details are on their listing, and we are not in the middle of that conversation. We never see it. What we do collect is what any website collects to stay online: your IP address and browser information, used for security and spam prevention, and a cookie recording your consent choice.

From Service Providers and Businesses

Under the categories California law uses, this information is: identifiers, commercial information, internet or other electronic network activity, geolocation data, professional or employment-related information, and audio, electronic, visual or similar information.

• Name, business name, contact details, business and service details, and location information, including profile photos and any images uploaded to the Directory, and other information that would help create a successful profile advertisement.
• Community Portal activity, posts, and forum contributions.
• Membership and billing information, processed through a third-party payment processor (see Section 6).
• Affiliate program information, if you join — your application, your referral link and the referral activity attributed to it, commissions earned, and the payment details you provide so we can pay you, as well as sensitive personal information.
• IP address and browser/device information.

We collect all data directly from you, except IP and device information, which your browser sends automatically, and referral activity, which our affiliate system records when someone uses your referral link. We do not verify qualifications, licensing, or certification information provided by you.

Software provided by the Directory (the “Comfort Care App”, or “App”)

• The App stores Service Provider customer name, contact information, and other data relevant to the relationship between Service Provider and their customer. Data is stored in a third party database unaffiliated with the Directory, and is access-restricted to the Service Provider or to Directory administrators under strictly controlled circumstances.
• Data entered by the Service Provider is not available or accessible publicly.
• Service Provider customer information will be deleted when a Service Provider’s membership in the directory is cancelled or terminated, according to dates described in the Terms of Service.
• Service Providers can initiate reminder emails to their customers and clients through the App. Emails are supported with standard software and are unencrypted.
• Service Provider or Business is wholly responsible for data entered and stored in the App.

3. Sensitive Information

Given the nature of our platform, users may voluntarily share sensitive personal information related to health conditions, end-of-life circumstances, grief, or caregiving needs. We treat all such information with the highest level of care and confidentiality. We do not sell, rent, or otherwise monetize sensitive personal information. Such information is used only to facilitate connections between Families and Service Providers and to improve Directory services.

We may also require affiliates to provide us with government identifiers necessary for tax compliance.

Users are encouraged to share only the information necessary to facilitate their use of the Directory and should avoid sharing unnecessary medical details in public-facing profile areas or forums.

4. How We Use Your Information

We use collected information to:

• Operate and maintain the Directory and community.
• Create, manage, and display Service Provider listings.
• Facilitate connections between Families and Service Providers.
• Process membership fees and billing.
• Communicate with users regarding their accounts, updates to Terms or this Policy, or Directory news.
• Detect and prevent spam, fraud, or abuse.
• Comply with applicable legal and tax obligations.

We do not use personal information for advertising, sell it to third parties, or share it with external companies or agencies for marketing purposes.

5. How We Share Your Information

We may share user information only in the following limited circumstances:

• With Directory staff, contractors, and vendors: Employees, contractors, service vendors, government agencies, and accounting and/or tax professionals may access data solely to operate, improve, and support the Directory. All such parties are bound by confidentiality obligations.
• With third-party service providers: We use vendors for hosting, payment processing, email communication, and spam detection. These vendors process data only as necessary to provide their services and are not permitted to use your data for their own purposes.
• As required by law: We may disclose information if required to do so by law, court order, or government authority.
• Public directory listings: Service Provider profile information submitted for directory listing (name, specialty, location, contact details, photo) is visible to the public by design. Service Providers should not include sensitive personal information in their public profiles.

6. Payment Processing

Membership fees are processed through a third-party payment processor. The Directory does not directly store credit card numbers or full payment details. Payment data is handled in accordance with the payment processor’s own privacy and security policies. Service Providers should review the applicable processor’s privacy policy for details on how billing information is managed.

7. Cookies and Tracking

The Directory uses cookies and similar technologies for the following purposes:

• Authentication cookies: Set when users log in to maintain session state. These expire after two days, or two weeks if “Remember Me” is selected.
• Preference cookies: Store display and screen preferences for up to one year.
• Security cookies: Temporary cookies used to verify browser compatibility. These contain no personal data and are discarded when the browser is closed.
• Embedded content: If the Directory displays embedded content from third-party websites (e.g., videos), those sites may set their own cookies and tracking technologies. The Directory is not responsible for third-party cookie practices.

Most browsers allow you to control or disable cookies through their settings. Disabling cookies may affect certain Directory functionality.

8. Uploaded Images and Media

Service Providers who upload images to the Directory should be aware that images may contain embedded metadata, including GPS location data (EXIF data). The Directory does not automatically remove embedded location data from uploaded images. Users are responsible for ensuring that any images they upload do not contain sensitive location or personal metadata. The Directory is not responsible for any information contained within user-uploaded image files.

9. Data Retention

We retain user data for as long as necessary to provide Directory services and comply with legal obligations:

• Active Service Provider profiles and associated data are retained for the duration of the membership and for a reasonable period thereafter for administrative, recovery, and legal purposes.
• Family contact data, if collected, is retained only as long as necessary to fulfill the stated purpose.
• Community forum posts may be retained to maintain the integrity and continuity of the community, even after account closure, unless deletion is specifically requested.
• Records related to government or tax reporting

10. Your Rights Over Your Data

All users have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your profile.
• Deletion: Request deletion of your personal data. Note that we may be required to retain certain data for legal, administrative, or security purposes.
• Portability: Request an export of your personal data in a commonly used format.

To exercise any of these rights, please contact us at the email address listed on the Directory website. We will respond to requests within a reasonable timeframe.

11. California Residents — CCPA Notice

The Directory does not collect specific information from Families, so this does not apply to you. California residents who are members have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to request deletion, and the right to opt out of the sale of personal information. The Directory does not sell personal information. California residents may exercise their rights by contacting us directly.

12. Children’s Privacy

The Directory is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided personal information, we will take steps to delete it promptly.

13. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

In the event of a data breach that affects your personal information, we will notify affected users in accordance with applicable law.

Administrator access to your data. Authorized administrators may access your account — including information you enter in the Comfort Care App, such as client records, schedules, notes, and contacts — using secure account-switching tools, for support, troubleshooting, maintenance, and legal compliance. Such access is restricted to authorized administrators and is logged, identifying the administrator and the account accessed.

14. Third-Party Links

The Directory may contain links to third-party websites or services. This Privacy Policy applies only to the Directory We are not responsible for the privacy practices of any third-party sites and encourage users to review those sites’ privacy policies independently.

15. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on the Directory website, and the effective date will be updated accordingly. Continued use of the Directory following any posted changes constitutes acceptance of the updated policy.

16. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us through the contact information provided on the Directory website at https://comfortcaredirectory.com.

This Privacy Policy is effective as of July 13, 2026.